Support & Business Inquiries

We’re Here to Help You
Move & Deliver.

Have questions about booking a ride, sending an urgent package, renting an EV scooty, or scaling enterprise logistics? Get in touch with our team.

Customer Helpdesk

Rider & Parcel Support

Need immediate help with an ongoing ride, delivery status, or trip receipt?

support@shipryd.com

Available 24/7

Partner Desk

Captain Onboarding

Questions about joining as a captain, EV scooty rental, or daily earnings?

+91 92204 24574

Mon - Sat: 9 AM - 8 PM

B2B Logistics

Corporate & Enterprise Sales

Custom delivery solutions, dark store fleets, or bulk business logistics contracts.

support@shipryd.com

Mon - Fri: 10 AM - 7 PM

Partnerships

Franchise & Investor Relations

Explore territory franchise partnerships and asset-backed EV fleet operations.

support@shipryd.com

Mon - Fri: 10 AM - 6 PM

Send Us a Message

Fill in your details below and our team will get back to you within 2 hours.

24/7 Safety & SOS Helpline

Live for all active in-ride passengers

All active rides are tracked via real-time GPS telemetry with an emergency button inside the passenger app that alerts our central operations team.

Emergency Helpline:1800-SHIP-RYD

Headquarters

ShipRyd Technologies Pvt Ltd

719, Vipul Business Park, Sector 48, Gurugram, Haryana 122018

Email: support@shipryd.com

Need Faster Help?

Use in-app chat for 1-click live support.

Download ShipRyd App

On-Ground Presence

ShipRyd Regional Hubs & Swapping Stations

Visit our physical partner support centres for driver onboarding, EV rentals, and instant battery swaps.

Gurugram (HQ)

ShipRyd Corporate Headquarters

719, Vipul Business Park, Sector 48, Gurugram, Haryana 122018

9:00 AM – 7:00 PM (Mon - Sat)

Corporate OfficeFranchise PartnershipsExecutive Support
Noida

Noida Sector 62 Tech Hub

B-Block, Electronic City Metro Corridor, Sector 62, Noida - 201301

8:00 AM – 8:30 PM (All 7 Days)

Express Parcel HubBattery SwappingPartner Support
Gurugram

Cyber City Regional Hub

Near Rapid Metro DLF Phase 2, DLF Cyber City, Gurugram - 122002

7:30 AM – 9:30 PM (All 7 Days)

Corporate DeliveriesQuick Ride Fleet HubBattery Swapping
South Delhi

Saket Mobility Centre

Near Saket Metro Station, MB Road, Saket, New Delhi - 110017

8:00 AM – 8:00 PM (All 7 Days)

Captain TrainingEV RentalsInstant Parcel Dispatch

Help Center

Frequently Asked Questions

For in-trip emergencies and ongoing parcel deliveries, our support team responds within 2 minutes directly in the mobile app. Email queries are resolved within 2 to 4 business hours.