SHIPRYD

Privacy Policy – ShipRyd & ShipRyd Partner

Effective Date: June 2026

This Privacy Policy describes how GOWITHEV Energy Private Limited ("ShipRyd", "Company", "We", "Us", or "Our") collects, uses, stores, processes, discloses, and protects personal information of users ("Riders", "Customers") who use the ShipRyd app to book quick rides and send local parcels, as well as driver partners ("Captains", "Delivery Partners", "Fleet Partners") who use the ShipRyd Partner app to accept and fulfill ride requests, parcel deliveries, battery swapping, and fleet management services.

1. Introduction & Scope

ShipRyd operates an electric vehicle (EV) based mobility, ride-hailing, parcel logistics, and fleet platform. This Privacy Policy applies to:

  • ShipRyd App (User App): Used by customers to book instant EV bike, auto, and cab rides, as well as local parcel delivery services.
  • ShipRyd Partner App (Captain App): Used by driver partners, captains, and delivery executives to accept ride bookings, deliver parcels, track trip earnings, manage battery swaps, and access fleet subscription plans.
  • Our website (shipryd.com), customer support channels, and related digital services.

2. Company Information

Legal Entity Name: GOWITHEV Energy Private Limited

Corporate Identification Number (CIN): U45100DC2026PTC470450

Brand Names: ShipRyd / ShipRyd Partner

Registered Office Address: PLOT No.-7, NEW No. 7-A, BLK B-2, Sewak Park, Uttam Nagar, New Delhi, West Delhi – 110059, Delhi, India

Support Email: support@shipryd.com

Support Phone: +91 9220424574

3. Services Offered

Quick Passenger Rides: On-demand urban transportation allowing users to book quick EV Bike, EV Auto, and EV Cab rides with nearby Captains.

Quick Local Parcel Delivery: Instant point-to-point courier and parcel dispatch services for personal and business shipments.

Captain & Fleet Services: Ride and parcel dispatch matching, route navigation, digital wallet & payment settlement, EV battery swap station locator, and subscription management for driver partners.

4. Information We Collect

We collect personal information directly from you when you register, book a ride or parcel delivery, sign up as a Captain, or interact with our platform.

A. Customer / User Data (ShipRyd App)

  • Account Data: Name, mobile number, email address, profile picture.
  • Trip & Order Data: Pickup & drop-off locations, trip routes, timestamps, parcel details, and fare amounts.
  • Payment Information: Payment mode selection (UPI, Credit/Debit Cards, Net Banking, PayU, Wallet), transaction IDs, and receipt history.
  • Customer Support Data: Help center tickets, chat logs, call recordings, and feedback ratings.

B. Captain / Driver Partner Data (ShipRyd Partner App)

  • Identity & Profile Data: Full name, phone number, email address, profile photograph / live selfie verification.
  • KYC & Verification Documents: Driving License (DL), Vehicle Registration Certificate (RC), Vehicle Insurance, Pollution Under Control (PUC) certificate, Aadhaar / PAN card details, and police verification documents.
  • Financial & Payout Data: Bank account details, IFSC code, UPI ID for earning payouts, daily transaction logs, wallet balance, and subscription payment history.
  • Vehicle & Battery Data: Vehicle model, registration number, battery swap history, battery percentage, and maintenance logs.

C. Technical & Device Information

  • Device IP address, device model, operating system version, unique device identifiers (UUID), mobile network information, app crash logs, and performance metrics.

5. Location Information (Foreground & Background)

Location data is essential to the core functionality of both the ShipRyd user app and the ShipRyd Partner captain app.

A. User Location Collection

We collect precise or approximate location data from users' mobile devices when the app is open (foreground) to automatically detect pickup locations, display nearby Captains, calculate fares, and enable live tracking of active rides and parcel deliveries.

B. Captain / Driver Partner Location Collection (Foreground & Background)

The ShipRyd Partner app collects precise location data from Captains while the app is running in the foreground (app open on screen) and in the background (app minimized or screen turned off), provided the Captain is set to "Online" or actively fulfilling a ride or parcel trip.

Why Background Location is Required for Captains:

  • Dispatch & Order Matching: To match nearby passenger ride and parcel delivery requests to online Captains in real-time even when the app is in the background.
  • Live Trip Navigation & Tracking: To provide accurate turn-by-turn route navigation to Captains and stream live location updates to riders and parcel senders.
  • Safety & Emergency Support: To monitor trip progress, detect unexpected route deviations or breakdowns, and assist emergency response teams.
  • Fare & Distance Calculation: To compute exact distance travelled and time taken for accurate fare and payout calculations.

Control Over Location Collection: Captains can stop background location tracking at any time by toggling their status to "Offline" in the app or by revoking location permissions from their device settings.

6. Device Permissions

Our mobile applications may request the following device permissions to provide seamless functionality:

  • Location Permission: Required for ride booking, trip dispatch, route navigation, and live GPS tracking.
  • Camera & Photo Storage: Required for Captains to upload KYC verification documents, profile photos, and parcel pickup/delivery proof photos.
  • Microphone Permission: Required for voice note attachments when raising support tickets or communicating during trip assistance.
  • Notification Permission: Required to send real-time ride trip updates, parcel status alerts, payment confirmations, and subscription expiry reminders.
  • Contacts Permission (Optional): Requested only if users choose features like emergency contact selection or referral invites. We do not store or sell your contact list.

7. How We Use Information

  • To connect riders with nearby Captains for quick EV bike, auto, and cab rides.
  • To dispatch and track instant local parcel delivery orders.
  • To verify Captain identity, background checks, driving credentials, and vehicle eligibility.
  • To process ride fares, parcel delivery fees, wallet top-ups, and driver payout transfers.
  • To monitor vehicle health, battery swap status, and manage fleet subscription plans.
  • To enhance passenger and captain safety, prevent fraud, and investigate incidents.
  • To provide customer support, resolve tickets, and send service communications.
  • To comply with statutory legal and regulatory obligations under Indian law.

8. Data Sharing & Disclosure

ShipRyd does not sell, rent, or trade your personal information to third parties for marketing purposes. Data is shared strictly on a need-to-know basis under the following circumstances:

  • Between Rider and Captain: During an active trip, the rider sees the Captain's name, photo, vehicle registration number, and live location. The Captain sees the rider's name, pickup location, drop location, and contact details via masked call/chat.
  • Authorized Service Providers: Trusted third-party vendors who assist with payment processing (PayU/UPI), SMS/OTP delivery, cloud hosting, map APIs (Google Maps), and analytics.
  • Legal & Regulatory Authorities: When required by law enforcement, court orders, or government authorities under applicable Indian laws.

9. Data Retention & Security

We store your personal data securely on encrypted cloud servers. Information is retained as long as your account remains active or as required to fulfill legal, taxation, audit, and regulatory obligations.

We employ industry-standard SSL/TLS encryption, secure API authentication, role-based access controls, and regular security audits to safeguard your information from unauthorized access, disclosure, or destruction.

10. User & Captain Rights

Under applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (DPDP), you have the right to:

  • Access, review, and request a copy of your personal data held by us.
  • Request correction of inaccurate or incomplete personal information.
  • Request account deletion and data erasure, subject to mandatory legal and financial retention periods.
  • Manage device permissions anytime via your smartphone settings.

To exercise any of these rights, please submit a request to support@shipryd.com.

11. Children's Privacy

Our services are intended solely for individuals aged 18 years and older. We do not knowingly collect personal information from minors under 18 years of age.

12. Compliance & Governing Law

This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023. Any disputes shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.

13. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. The updated version will be posted on this page with an updated "Effective Date". Continued use of the ShipRyd or ShipRyd Partner applications constitutes acceptance of the updated policy.

14. Contact Us & Grievance Redressal

GOWITHEV Energy Private Limited (Brand: ShipRyd)

Grievance Officer: Privacy & Legal Support Team

Office Address: PLOT No.-7, NEW No. 7-A, BLK B-2, Sewak Park, Uttam Nagar, New Delhi, West Delhi – 110059, Delhi, India

Email: support@shipryd.com

Phone: +91 9220424574